Whether you would like a Refund or an Exchange (and what you might require in exchange).It is essential that you include a covering note with your parcel, telling us: Please send all Returns to: Returns Dept, Hope Valley Saddlery, Rockhead House, Staden Lane, Buxton, SK17 9RZ.Refunds within the statutory period are made in line with the Consumer Contract Regulations.In the event of these terms not being adhered to, we may be forced to deduct from your refund. Please do not apply postal stickers directly on to the product packaging. This includes all tags still being attached and returned in the product packaging in which the items were sent out in. If you Return your item(s) to us within 3 Months of receipt, in unsoiled, undamaged and unused condition, we will happily Refund or Exchange them for you.Our Returns & Exchanges Policy is designed to give you the flexibility that you need. ![]() You might need a different size, or the colour may not be as expected - you may even have just changed your mind. ![]() ![]() We understand that when you Shop Online, things can go wrong.
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